Managing Conflict in the Workplace

Conflict is an unavoidable part of working in organizations and may be triggered by role differences, unmet expectations, different communication and interpersonal styles, or team dynamics. Conflict presents an opportunity for creative improvement, but most people avoid dealing directly and constructively with conflict. Unresolved conflict impairs working relationships, reduces quality and safety, and makes it less likely that your organization can meet its goals effectively.

Waldron & Company consultants are skilled in assessing and supporting your managers and employees in managing conflict in a variety of situations. We use structured tools and approaches designed to address conflict directly, yet make it understandable and manageable. We are certified to use a number of conflict assessment tools, including the Conflict Dynamics Profile® to provide a framework for understanding conflict behavior, identifying individual patterns in response to conflict, and developing new ways of resolving and managing conflict.

[return to top]